Complaints Handling Policy and Procedure

Waterside Press is committed to providing a quality service and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and stakeholders, and in particular by responding positively to complaints, and by putting any mistakes right.

If you are dissatisfied with any aspect of our goods or services please use our contact form to explain and we will do our utmost to put things right. We aim to respond to you as soon as possible, but no later than 7 days.