Terms & Help

WATERSIDE PRESS publishes works of interest across the legal system where many of its titles have become staples for practitioners, tutors and librarians. Waterside authors come from a wide range of backgrounds and include for example lawyers, judges, campaigners, ex-offenders, historians, biographers, criminologists and other experts. We also publish works on aspects of social history and seek to blend readability with excellence, diversity, innovation and integrity.

We have been dedicated to your satisfaction since we started business in 1989. If you have any queries, suggestions or comments please , phone on 01256 882250 (International +44 1256 882 250), Fax to +44 (0)1256 883 987 or write to us: Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG, United Kingdom.

Credit Card Security

Our Payment Service Providers (PSPs) are Actinic Payments, and Paypal. Our checkout will automatically connect you to their secure site to confirm the payment, and return you to us afterwards to collect your receipt. You can choose which PSP suits you (both accept most cards - for details see 'Making a Purchase' below), and they both conform to the highest international standards for secure payments. We will not keep your card details on record - in fact Waterside Press will never even see them.

We support the MasterCard SecureCode and Verified by Visa measures which aim to eliminate online credit card fraud by requiring cardholders to use an extra password when making purchases.

When you are entering your payment details, you will notice that the web address begins with https://. There will also be a small picture of a padlock (either at the top or bottom of the page depending on your browser). This means that you are on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details or any other information.

By making use of Actinic Payments and Paypal we have the most sophisticated online trading systems available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email.

A further level of protection is offered by your credit card company who will refund any transactions on your card which you have not authorised.

Making A Purchase

You can browse our store using the section menus or the search facility. Click the 'Add to Shopping Cart' button next to the items you would like to purchase. When you have finished shopping, click the "Checkout" link and you will be asked for the address and payment details that we need to be able to satisfy the order. You will not need to register to shop here.

Card Payments

We provide two safe payment options for customers: Actinic Payments, and Paypal. These are our 'Payment Service Providers' (PSPs) who will securely process the transaction on their secure sites to the highest international standards.

via Actinic Payments we can accept: Visa, Mastercard, Maestro / Eurocard (formerly Switch), and Delta / Electron.
via Paypal we can accept: American Express, Visa, Mastercard, Maestro / Eurocard (formerly Switch), and Delta / Electron. You can also use your bank balance or Paypal balance.

If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

Vouchers

Occasionally we may run special offers and provide voucher codes via our email newsletter or printed flyers. In order to use a voucher (unless stated otherwise) you should add the offer products to your Basket and then apply the voucher during checkout.

Offline payments

If you prefer we can take your order by telephone on 0845 2300 733 (international callers please ring +44 1256 882250), or you may send your card information via fax on 01256 883 987, or please send sterling cheques by post to: Waterside Press, Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG (remembering to include delivery charges).

Firms and organisations

Firms and organizations may be invoiced for two or more books, at our discretion - please contact us for full details.

Shipping And Handling

We use Royal Mail, Airmail and selected couriers.

(Please also see 'Delivery Schedule' below)

Delivery Schedule

Orders for in-stock items are typically despatched within 24 hours (Monday - Friday 9am-5pm). Pre-ordered items will be despatched as soon as we have stock available - you should receive your book before it gets on to bookshop shelves.

Notes:

1. Free UK delivery: We will usually wait until all items are in stock and despatch them together. If you are ordering more than one title and want to avoid waiting, choose First Class postage to ensure immediate despatch of in-stock items.
2. Western Europe: Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France (inc Corsica and Monaco), Germany, Greece, Greenland, Iceland, Ireland, Italy (inc San Marino and Vatican City), Luxembourg, The Netherlands, Norway (inc Spitzbergen), Portugal (inc The Azores and Madeira), Spain (inc Canary Islands), Sweden, Switzerland (inc Liechtenstein). Anywhere not listed is considered "Rest of the World".
   
   

Back Orders

If your item is not in stock, we will back order for you. We will email you with an estimate of delivery. You also have the option to cancel your order if you would rather not wait.

Please note: some titles are printed-to-order, which usually takes 2-3 working days - the estimated time until despatch for these books reflects the production time.

Tax Charges

Publications and books are exempt from UK VAT.

eBooks are standard VAT rateable.

Guarantee

We guarantee your satisfaction. If you are not satisfied please let us know and we will rectify the situation. We also appreciate positive feedback if you would like to give us some!

Contact Us

If you need to contact us click here to see a list of options and to email us, alternatively, you can phone on 01256 882250 (International +44 1256 882 250), Fax to +44 (0)1256 883 987 or write to us at: Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG, United Kingdom.

N.B. We moved from our old address (Domum Road, Winchester, SO23 9NN, UK) on 4/1/08. Please update your records.

Privacy Policy

Waterside Press does not disclose customer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. You can also allow your computer to keep your address details in the cookie for future orders. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status as required for individual purchases
e. Disclose information to third-parties for goods delivery purposes

We may follow up your order by emailing you, but you have the right to stop this communication if you wish and we will always give you that option

Returns Policy

If you receive damaged goods please contact us so we can decide whether or not we require you to return them. We will replace damaged goods at our expense.

In the UK internet sales are covered by the Sale of Goods Act 1979, and the Trade Descriptions Act 1976.
In the EU internet sales are covered by the Distance Selling Directive.

If you receive faulty goods you are entitled to a full refund, although we will always offer to replace them.

Your custom is important to us and we will uphold your statutory rights, for more details visit: http://www.consumerdirect.gov.uk/after_you_buy/online_shopping/your-rights/

Remittance Terms

Firms or organisations can be invoiced for two or more books on request, at our discretion.

Invoice terms: 30 days (other terms by arrangement only).