WATERSIDE PRESS is the only law publisher to focus on criminal justice networks and information specifically designed to reach over conventional boundaries or compartments and to a general readership. Established in 1989, many of our titles have proved to be of wide appeal across the formal Criminal Justice System, to reform groups and within teaching institutions. Our authors include judges, leading academics, everyday practitioners and ex-offenders. In putting justice into words, we aim to blend accessibility, diversity and inclusion with innovation, integrity and quality.
We have been completely dedicated to your satisfaction since we started business in 1989. If you have any queries, suggestions or comments please , phone or fax 0845 2300 733 or +44 (0)1256 882 250 or write to us: Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG, United Kingdom.
Credit Card Security
Our Payment Service Providers (PSPs) are SecureTrading, and Paypal. Our checkout will automatically connect you to their secure site to confirm the payment, and return you to us afterwards to collect your receipt. You can choose which PSP suits you (both accept most cards - see below), and they both conform to the highest international standards for secure payments. We will not keep your card details on record - in fact Waterside Press will never even see them.
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We support the MasterCard SecureCode and Verified by Visa measures which aim to eliminate online credit card fraud by requiring cardholders to use an extra password when making purchases.
When you are entering your payment details, you will notice that the web address begins with https://. There will also be a small picture of a padlock (either at the top or bottom of the page depending on your browser). This means that you are on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details or any other information.
By making use of SecureTrading and Paypal we have the most sophisticated online trading systems available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email.
A further level of protection is offered by your credit card company who will refund any transactions on your card which you have not authorised.
Making A Purchase
You can browse our store using the section menus or the search facility. Click the 'Add to Shopping Cart' button next to the items you would like to purchase. When you have finished shopping, click the "Checkout" link and you will be asked for the address and payment details that we need to be able to satisfy the order. You will not need to register to shop here.
Card Payments
We provide two safe payment options for customers: Secure Trading card payment, and Paypal. These are our 'Payment Service Providers' (PSPs) who will securely process the transaction on their secure sites to the highest international standards.
via Secure Trading we can accept: Visa, Mastercard, Maestro / Eurocard (formerly Switch), Delta / Electron, and Solo.
via Paypal we can accept: American Express, Visa, Mastercard, Maestro / Eurocard (formerly Switch), Delta / Electron, and Solo. N.B. You do not need a Paypal account to shop with us, but if you have one you can also use your bank balance or Paypal balance.
If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
Offline payments
If you prefer we can take your order by telephone on 0845 2300 733 (international callers please ring +44 1256 882250), or you may send your card information via fax on 01256 882 250, or please send sterling cheques by post to: Waterside Press, Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG (remembering to include delivery charges).
Firms and organisations
Organizations may be invoiced for two or more books - please contact us for full details.
Shipping And Handling
(Please also see 'Delivery Schedule')
We have simple post and packing (p&p) charges:
UK
Orders are sent by Royal Mail 2nd class post for a flat fee of £3.00.
If your order value is over £30.00 2nd class postage is FREE
You can select 1st class postage - this starts at £4.00 for one book, rising to a maximum of £6.00 for three or more books.
Europe
Normal orders from Europe/EEC are charged £4.00 p&p for the first book. £6.00 for 2 books. £8.00 for 3 books. £10.00 for four or more books. Maximum £10. All orders are sent by Airmail.
Worldwide
Normal orders from the rest of the world cost £7.50 p&p for the first book. £11.50 for 2. £14.00 for 3 or more. Maximum £14.00. All orders are sent by Airmail.
Delivery Schedule
Orders for in-stock items are typically despatched within 24 hours (Monday - Friday). Guaranteed next working day delivery is available to UK mainland addresses. Please call 01256 882 250 for next day delivery and all other delivery enquiries. Pre-orders will be despatched as soon as we have stock available - you should receive your book before it gets onto bookshop shelves.
A note on free delivery: When ordering multiple items and in the unlikely event that we do not have enough stock to fulfil your entire order, we reserve the right to wait until all items are in stock and despatch them together.
We use Royal Mail, Airmail and for larger orders Business Post couriers.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Back To TopTax Charges
Publications and books are exempt from UK VAT.
eBooks are standard VAT ratable.
Guarantee
We guarantee your satisfaction. If you are not satisfied please let us know and we will rectify the situation. We also appreciate positive feedback if you would like to give us some!
Back To TopContact Us
If you need to contact us , alternatively, you can phone/fax on 0845 2300 733 or +44 (0)1256 882 250, or write to us at: Sherfield Gables, Sherfield-on-Loddon, Hook, Hampshire, RG27 0JG, United Kingdom.
N.B. We moved from our old address (Domum Road, Winchester, SO23 9NN, UK) on 4/1/08. Please update your records.
Privacy Policy
Waterside Press does not disclose customer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. You can also allow your computer to keep your address details in the cookie for future orders. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status as required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
f. We may follow up your order by emailing you, but you have the right to stop this
communication if you wish and we will always give you that option
Returns Policy
If you receive damaged goods please contact us so we can decide whether or not we require you to return them. We will replace damaged goods at our expense.
In the UK internet sales are covered by the Sale of Goods Act 1979, and the Trade Descriptions Act 1976.
In the EU internet sales are covered by the Distance Selling Directive.
If you receive faulty goods you are entitled to a full refund, although we will always offer to replace them.
Your custom is important to us and we will uphold your statutory rights, for more details visit: http://www.consumerdirect.gov.uk/after_you_buy/online_shopping/your-rights/
Remittance Terms
Firms or organisations can be invoiced for two or more books on request.
Invoice terms: 30 days (other terms by arrangement only).
